Refund policy
We want you to love your purchase. If something isn’t right, we’re here to help.
Returns
Due to the nature of skincare products, we only accept returns on items that are unused, unopened, and in their original packaging within 14 days of delivery.
For hygiene and safety reasons, we cannot accept returns on opened or used products unless they are defective or damaged upon arrival.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will gladly offer a replacement or full refund.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
- Opened or used products
- Gift cards
- Final sale or promotional items (if applicable)
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. Shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges at this time. If you’d like a different product, please return the original item (if eligible) and place a new order.
How to Start a Return
To initiate a return, please email us at info@sageorganicskincare.com with your order number and reason for return. We will provide further instructions.